Pediatrics located in West Covina, CA


Finding a time to take your child to the doctor when you’re juggling work, school, and their symptoms can be overwhelming. If you’re looking for an alternative way to meet with your medical professional, turn to Jackyln Chan, MD, FAAP, and the friendly team at Fairway Children’s Medical Group in West Covina, California. Whether your child has an urgent care issue like strep throat, a skin rash, or help with managing a chronic illness, the practice makes virtual video or phone appointments easy and effective. To learn more about telemedicine, call the practice today or reach out online.

Telemedicine Q&A

What is telemedicine?

Telemedicine allows your provider to care for your child without an in-person visit to the office. You can access telemedicine services on your computer, tablet, or smartphone, requiring a stable internet connection. 

Options for telemedicine include: 

  • Talking with your provider live over the phone or a video chat
  • Secure messaging and file exchange through the practice’s online portal 
  • Remote monitoring through devices that gather vital signs 

The practice offers telemedicine visits in English, Cantonese, Mandarin, and Spanish.

What are the benefits of telemedicine?

Although in-person office visits may be necessary for certain situations, the benefits of telemedicine appointments include:

  • Convenient pediatric services at home, work, school, or even in your car
  • Less travel time or need for childcare 
  • Short wait times 
  • Reduced chance of exposure to COVID-19, flu, and other infectious diseases 

Telemedicine is especially helpful when you need to monitor your child’s chronic health conditions.

What can telemedicine treat?

Telemedicine can treat various needs, including: 

  • Recurring conditions like diabetes or asthma 
  • Flu, colds, or coughs 
  • Skin rashes and infections 
  • Feeding or sleeping issues 
  • Aches and pains 
  • Painful urination 
  • Breathing issues 
  • COVID-19
  • Pink eye 
  • Allergies 
  • Vomiting and diarrhea 
  • Chronic illnesses that require remote monitoring 

You can also receive and discuss your child’s lab tests or X-ray results. 

What can I expect from a telemedicine appointment?

Be sure to test your internet connection before logging on. It may be useful to have a paper and pen present. Your child can be with you on the chat if you like.

Once you click on your video or phone chat, your provider may ask you to send certain information to help them better understand your concern. You can expect to exchange: 

  • Weight, height, or vitals information
  • Images of a wound or health concern 
  • History of your child’s symptoms
  • Medical records from other providers, such as X-rays
  • Updates on the effectiveness of medications or treatments 

At the end of the visit, your provider may guide you on how to take care of your child at home, prescribe any necessary medications, schedule a follow-up appointment in the office or via telemedicine, or refer you to a specialist if needed. 

To learn more about convenient telemedicine services, call Fairway Children’s Medical Group today or reach out online.